Health Insurance Counselor
Help individuals make informed decisions about their Medicare and other health insurance coverage, complete necessary forms, and connect them with available resources.
Assist Medicare beneficiaries and their caregivers to:
Understand their benefits (Medicare, Social Security, employer benefits/plans , etc.)
Review and explain health insurance and available assistance programs
Assist with payment of medical bills and Medicare claims
Explore ways to lower prescription drug costs
Consider long term care insurance as a means of paying for future long term care expenses
Complete applications, forms and other paperwork
Identify and report health care fraud and errors
Identify resources in the community and provide referrals to these agencies
Community Outreach Educator
Present information on programs and services available to the community.
Prepare and present information about Senior LinkAge Line®, Medicare, health care fraud,
and /or long term care insurance to community groups
Provide staffing for community events such as health fairs, conferences and other senior community events
where Senior LinkAge Line® may exhibit
Promote Senior LinkAge Line® in the community
Assist and support Senior LinkAge Line® staff with administrative tasks
Assist with copying handouts
Assemble manuals and mail packets
Organize and maintain publications
Senior Surf Day Instructor
Teach basic, hands on computer and Internet skills to seniors who have little or no experience with computers.
Knowledgeable of basic Internet tools and functions and able to follow a structured lesson plan
Comfortable with teaching older students
Flexible with the variable skill level of participants
Communicate with the staff of the host facility and be respectful of the space and equipment of the host site
Show the resources available at www.medicare.gov, www.aoa.gov and www.MinnesotaHelp.info® websites
Advise seniors how to protect, detect and report healthcare fraud, abuse and waste and how to track their health care services and payments more carefully.
required of all volunteers.
Submit documentation of client work as required by AAAA
Maintain regular contact with Volunteer Coordinator
Abide by agency’s non-conflict of interest, confidentiality, and other policies
(not required for Senior Surf Day volunteers)
Attend initial eighteen hour training to become certified as a State Health Insurance Program (SHIP) Counselor
Participate in additional training such as : DHS video conferences, webinars provided by the Minnesota Board on Aging and Centers for Medicare & Medicaid Services, quarterly update trainings, etc.
Minimum commitment of one year to program; minimum of 4 hours of service per month as needed
Interest in and commitment to helping beneficiaries and their caregivers learn more about Medicare and health insurance matters.
Sensitivity to the needs of older adults, person with disabilities, and other diverse populations
Ability to provide own transportation to/from client homes, counseling sites, and training locations (need to provide proof of insurance and copy of drivers license)
Successful completion of personal reference and criminal background checks
Ability to work independently and make appropriate decisions as required
Effective communication skills
Organized and detail oriented
An opportunity to share your knowledge with individuals who truly appreciate it
Ongoing support and education
Develop new skills through ongoing training
Mileage and expense reimbursement
For consideration as a volunteer please download these seven forms, compete them, and mail them to: Volunteer Coordinator, Arrowhead Area Agency on Aging, 221 West 1st Street, Duluth, MN 55802 or FAX them to 218-529-7545, Attention: Volunteer Coordinator.